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About Digispec®

…we've been trusted with more mouse pad promotions than ALL other industry suppliers

 

When You Think of Digispec®, Think of the largest dedicated mouse pad manufacturer in the United States. With over 350 million mouse pads produced, we've been trusted with more mouse pad promotions than any other industry supplier. Our mouse pad expertise and devotion to customer service means you can always count on Digispec® to deliver the Solid Quality, Reliable Service, and Competitive Pricing you need to delight your customers and grow your business.

Founded in 1983 - Still Going Strong!

From two young families working in our garage in 1983 to over 200 employees, our growth and experiences have been magnificent.

As we look back over the years, it seems we've manufactured mouse pads for every major brand on the planet. Amazingly, we've made over 350 million pads, which is enough to circle the globe more than 1½ times. We've had the privilege of being the industry leader in our category and have been honored with almost every industry award available.

It has been a rewarding, challenging, wild ride! After these many years, we are mindful of all the customers, suppliers, employees, and friends who made this all possible. We wouldn't have wanted to do it without you.

For more about our company, see the Digispec® News below. Put a face on the people who make up the DIGISPEC® Team or, better yet, take a look at our Trade Show Schedule and come visit us in person next time we're in your area. Thank you for your interest in Digispec®.

Digispec wins Counselor's Supplier of the Year Award

2019 Promotional Products Supplier of the Year – Digispec
With its laser focus and outstanding service, the Las Vegas-based mouse pad manufacturer reigns supreme in 2019.

by John Corrigan (Originally published January 4, 2019 on asicentral.com)

At their first industry tradeshow, some two decades ago, the team at Digispec (asi/49716) instantly put themselves on the map. Decked out in denim shirts and blue jeans with a red rag in the back pocket, the mouse pad manufacturers looked like they belonged on a Bruce Springsteen album cover. Their blue-collar image struck a chord with distributors, opening the lines of communication with many potential clients.

From there, company founder and president Ed Hamilton credits his employees’ ingenuity, endless dedication and outstanding service to maintaining those client relationships ever since. Those attributes are a huge factor in why Digispec is Counselor’s Supplier of the Year for 2019.

“You won’t hear sensationalist customer service stories out of us,” Hamilton says. “In order for an organization to survive, those have to be very rare. We provide absolute reliability and consistency. We do what we say and we make the customer experience reliable and enjoyable through the whole ordering process.”

Indeed, this latest honor builds on a long run of consecutive successes, with Digispec having taken top spot in the Mouse Pads category of Counselor’s Distributor Choice Awards for 18 straight years. Additionally, the company has been frequently named to Counselor’s Best Places to Work list. Hamilton takes great pride in his team’s accolades, forwarding all awards, recognition and positive feedback from customers to his 285 employees. “I make sure everybody gets a pat on the back,” he says. “After all, it takes a lot to do what we do.”

Building an Empire
While serving in the U.S. Air Force, Hamilton studied finance operations and art before getting his MBA in organizational behavior at Utah State University. He went to work for the Kimberly-Clark Corporation, dabbling between the accounting department and production side. Interested in technology, Hamilton describes himself as “engineer-like,” preferring to write software and design computer systems. He decided to scratch the tech itch by starting H&H Enterprises in his California garage in 1983.

The company made computer novelty products such as The Friendly Computer Bug, a lapel pin made from integrated circuit with googly eyes and a tail. As the decade went on, Apple began distributing mouse pads, propelling the item into the mainstream. Hamilton hopped on the bandwagon and never looked back.

“We became a market-focused, product-focused company,” he says. “Our marketing philosophy was to become synonymous with mouse pads. We just don’t believe in muddying up our brand by offering other product lines not associated with our market.”

Hamilton launched Digispec in 1997 with this tagline: “When you think of mouse pads…think of Digispec.” Relying upon cutting-edge, state-of-the-art equipment and American-made materials, Digispec quickly dominated the promo mouse pad space. By 2003, the company purchased its two largest competitors: Minneapolis-based XJD Corp and Utah-based DataPad. As a result, Digispec became the largest mouse pad manufacturer in the promotional products industry.

In order to capitalize on the company’s growth, Hamilton launched CounterPoint – a point-of-purchase counter mat manufacturer – in 2001 and Visstun – a promotional drinkware producer – in 2006. All three companies are part of Hamilton’s Time’s Up, Inc. Each division operates independently, but all three are headquartered in Las Vegas.

“We believe each product line should have a brand name and marketing space,” Hamilton says. “Our marketing approach has given us the ability to become the leading supplier in niches we compete in. That’s fantastic when you talk to customers and they say they don’t even look at anyone else.”

People Power
Monique Favreau sure hasn’t looked anywhere else since joining H&H Enterprises in 1996. Originally hired as Hamilton’s assistant, she never actually filled that role because the first day that her boss walked in with CRM software, Favreau jumped at the chance to get involved with sales and marketing.

“Being involved from the beginning, there’s a lot of pride in helping grow something along the way,” says Favreau, now the company’s operations director. “I love coming to work every day, even though it can be really rough and busy. Ed is a developer – there’s no moss growing anywhere around that man. He’s a visionary and very much forward-thinking.”

“We became a market-focused,
product-focused company.”
Ed Hamilton, Digispec
Digispec runs on a computer program that Hamilton wrote himself. A strong believer in manual as well as computer systems, his goal is to ensure that distributors receive the same quality service every time, eventually establishing reliability. The systems are clearly working because ASI data shows distributors rank Digispec toward the head of the pack when it comes to everything from service and product quality to conflict resolution and communication.

The company values personal interaction, assigning a sales rep and customer service rep to every distributor client. “We talk to people,” Hamilton says. “We try and make sure they can build a relationship when they call in. No call center approach – we believe in a personal touch.”

Distributors, no doubt, appreciate this level of attention. “We’ve been working with them for years and years,” says Pat Lothian, office manager at Virginia-based Arntz Promotions (asi/444460). “With their pricing, customer service and always getting things done on time, they’re good.”

Another longtime distributor client – Joseph Miller, co-owner of Florida-based AiA LogoTools (asi/444130) – is in full agreement. “They make it easy, communication is good, service is good, they don’t miss deadlines and the overall quality of service is great,” Miller says.

To win such positive reviews it takes both terrific employees and an excellent culture. Hamilton, who has six kids and 13 grandkids, treats his employees as extended family, fostering a casual, laid-back environment. Everybody wears blue jeans to work – no ties allowed. Back in the day, if somebody showed up to work in a suit and tie, they had to drive around the parking lot in a little scooter.

“We tell everybody if you want to work for a politically-correct company, this isn’t it,” Hamilton says. “We have a tendency to joke around a lot. We’re serious about what we do, but we also want to have fun.”

Awards & Recognition

  • 2019
    • Counselor 2019 Supplier of the Year
    • ASI Distributors Choice Award WINNER 18 Years in a row! – Mouse Pads Category
  • 2018
    • ASI Distributors Choice Award WINNER 17 Years in a row! – Mouse Pads Category
  • 2017
    • ASI Distributors Choice Award WINNER 16 Years in a row! – Mouse Pads Category
  • 2016
    • ASI Distributors Choice Award WINNER 15 Years in a row! – Mouse Pads Category
  • 2015
    • ASI Distributors Choice Award WINNER 14 Years in a row! – Mouse Pads Category
  • 2014
    • 2014 PPAI Supplier Star Award
    • 2014 PPAI Image Award, Printed Supplier Catalog: 1-25 pages (Silver)
    • ASI Distributors Choice Award WINNER 13 Years in a row! – Mouse Pads Category
    • ASI Distributors Choice Award WINNER – Hospitality Category
  • 2013
    • 2013 PPAI Supplier Star Award
    • ASI Distributors Choice Award WINNER 12 Years in a row! – Ranked #1 in Mouse Pads Category
    • ASI Distributors Choice Award WINNER – Ranked #1 in Hospitality Category (new category)
  • 2012
    • ASI Best Places to Work - 2012
    • 2012 Identity Marketing Readers Choice Awards – Ranked #1 in Mouse Pads Category
    • ASI Distributors Choice Award WINNER 11 Years in a row!
  • 2011
    • ASI Best Places to Work – 2011
    • ASI Multi-Million Dollar Roundtable Member
    • ASI Distributors Choice Award Winner 10 years in a row!
    • ASI Counselor Product Design Awards, Finalist
    • Promotional Marketing Supplier Excellence Award
    • 2011 PPAI Supplier Achievement Awards, Finalist
  • 2010
    • ASI Best Places to Work – 2010
    • ASI Multi-Million Dollar Roundtable Member
    • 2010 ASI Product Design Award Finalist, MousePaper® Calendars
    • 2010 Identity Marketing Readers Choice Awards – Finalist in Mouse Pad Category
    • 2010 PPAI Supplier Achievement Awards, Offset Process (Gold)
  • 2009
    • ASI Multi-Million Dollar Roundtable Member
    • 2009 ASI Product Design Award Finalist, MousePaper® Calendars
    • 2009 Identity Marketing Readers Choice Awards – Ranked #1 in Mouse Pad Category
    • 2009 Promotional Marketing SUPPLIER EXCELLENCE Award, Silver Winner for Computer Accessories
  • 2008
    • ASI Best Places to Work – 2008
    • ASI Multi-Million Dollar Roundtable Member
    • 2008 Corporate Logo Best of Business – Ranked #1 – Best Computer Accessories Supplier
    • 2008 Identity Marketing Readers Choice Awards – Ranked #1 in Mouse Pad Category
    • 2008 Identity Marketing Readers Choice Awards – Ranked #4 in Top Customer Service
    • 2008 PPAI Supplier Achievement Awards, Offset Process on Other Surfaces (Silver)
    • 2008 Promotional Marketing SUPPLIER EXCELLENCE Award, Finalist for Office & Desk
    • 2008 Promotional Marketing SUPPLIER EXCELLENCE Award, Bronze Winner for Computer Accessories
    • 2008 NWPMA Supplier of the Year Finalist
    • 2008 NWPMA Customer Service Representative of the Year Finalist
  • 2007
    • ASI Multi-Million Dollar Roundtable Member
    • 2007 ASI Product Design Award Winner, MousePaper® Calendars
    • 2007 ASI Product Design Award Finalist, Frame-It® FLEX
    • 2007 Corporate Logo Best of Business – Ranked #1 – Best Computer Accessories Supplier
    • 2007 Corporate Logo Best of Business – Ranked #10 – Best Sales Force
    • 2007 Geiger Gold Production Partner
    • 2007 PPAI Supplier Star Award of Merit S10 Category
    • 2007 PPAI Supplier Achievement Awards, Most Creative Calendar (Silver)
    • 2007 PPAI Supplier Achievement Awards, Special Processes Not Otherwise Categorized (Gold)
    • Premier Group 2007 Best Overall Performance
    • 2007 Promotional Marketing SUPPLIER EXCELLENCE Award, Finalist for Office & Desk
    • 2007 Promotional Marketing SUPPLIER EXCELLENCE Award, Silver Winner for Computer Accessories
    • 2007 SAAGNY Customer Service Representative of the Year
    • 2007 TRASA Supplier of the Year
  • 2006
    • American Identity 2006 "Prestige Partner"
    • ASI Multi-Million Dollar Roundtable Member
    • Barker Specialty Company 2006 Supplier Customer Service of the Year
    • 2006 Corporate Logo Best of Business – Ranked #1 – Best Computer Accessories Supplier
    • 2006 Corporate Logo Best of Business – Ranked #7 – Best Tradeshow Booth
    • 2006 Corporate Logo Best of Business – Ranked #9 – Best Customer Service
    • 2006 Geiger Award of Excellence
    • 2006 PPAI Supplier Star Award of Merit S10 Category
    • 2006 PPAI Supplier Achievement Awards, Offset Process on Paper (Silver)
    • 2006 PPAI Supplier Achievement Awards, Offset Process on Other Surfaces (Silver)
    • 2006 PPAI Supplier Achievement Awards, Special Processes Not Otherwise Categorized (Silver)
  • 2005
    • ASI Multi-Million Dollar Roundtable Member
    • 2005 Corporate Logo Best of Business – Ranked #1 – Best Computer Accessories Supplier
    • 2005 Corporate Logo Best of Business – Ranked #5 – Best Customer Service
    • 2005 Geiger Award of Excellence
    • 2005 PPAI Supplier Star Award of Merit S9 Category
    • 2005 PPAI Supplier Achievement Awards, Offset Process on Other Surfaces (Gold)
    • 2005 PPAF Supplier of the Year
  • 2004
    • ASI Multi-Million Dollar Roundtable Member
    • 2004 BrandVia Team Outstanding Representative Award
    • 2004 BrandVia Team Outstanding Product & Service
  • 2003
    • ASI Multi-Million Dollar Roundtable Member
    • Goldman Promotions 2003 Key Supplier Partner
    • 2003 PPAI Supplier Achievement Awards, Offset Process on Paper (Gold)
  • 2002
    • ASI Multi-Million Dollar Roundtable Member
    • 2002 ASI Spirit Award Winner, Customer Service Excellence
    • 2002 PPAI Supplier Star Award of Merit S8 Category
    • 2002 PPAI Supplier Achievement Awards, Most Beneficial Marketing Aids (Silver)
  • 2001
    • ASI Multi-Million Dollar Roundtable Member
  • 2000
    • ASI Multi-Million Dollar Roundtable Member
    • 2000 ASI Spirit Award Winner, 10 Fastest Growing Suppliers
  • American Identity 2006 "Prestige Partner"
  • ASI Best Places to Work – 2008
  • ASI Distributors Choice Award Winner 10 years in a row!
  • ASI Multi-Million Dollar Roundtable Member
  • ASI Product Design Awards
    • 2010 – Award Finalist, MousePaper® Calendars
    • 2009 – Award Finalist, MousePaper® Calendars
    • 2007 – Award Winner, MousePaper® Calendars
    • 2007 – Award Finalist, Frame-It® FLEX
  • ASI Spirit Award Winner
    • 2002 – Customer Service Excellence
    • 2000 – 10 Fastest Growing Suppliers
  • Barker Specialty Company 2006 Supplier Customer Service of the Year
  • The BrandVia Team:
    • 2004 – Outstanding Representative Award
    • 2004 – Outstanding Product & Service
  • Corporate Logo Best of Business:
    • 2008 – Ranked #1 – Best Computer Accessories Supplier
    • 2007 – Ranked #1 – Best Computer Accessories Supplier
    • 2007 – Ranked #10 – Best Sales Force
    • 2006 – Ranked #1 – Best Computer Accessories Supplier
    • 2006 – Ranked #7 – Best Tradeshow Booth
    • 2006 – Ranked #9 – Best Customer Service
    • 2005 – Ranked #1 – Best Computer Accessories Supplier
    • 2005 – Ranked #5 – Best Customer Service
  • Geiger Awards:
    • 2007 – Gold Production Partner
    • 2006 – Award of Excellence
    • 2005 – Award of Excellence
  • Goldman Promotions 2003 Key Supplier Partner
  • Identity Marketing Readers Choice Awards
    • 2010 – Finalist in Mouse Pad Category
    • 2009 – Ranked #1 in Mouse Pad Category
    • 2008 – Ranked #1 in Mouse Pad Category
    • 2008 – Ranked #4 in Top Customer Service
  • PPAI Supplier Star Awards:
    • 2007 – Award of Merit S10 Category
    • 2006 – Award of Merit S10 Category
    • 2005 – Award of Merit S9 Category
    • 2002 – Award of Merit S8 Category
  • PPAI Supplier Achievement Awards:
    • 2010 – Offset Process (Gold)
    • 2008 – Offset Process on Other Surfaces (Silver)
    • 2007 – Most Creative Calendar (Silver)
    • 2007 – Special Processes Not Otherwise Categorized (Gold)
    • 2006 – Offset Process on Paper (Silver)
    • 2006 – Offset Process on Other Surfaces (Silver)
    • 2006 – Special Processes Not Otherwise Categorized (Silver)
    • 2005 – Offset Process on Other Surfaces (Gold)
    • 2003 – Offset Process on Paper (Gold)
    • 2002 – Most Beneficial Marketing Aids (Silver)
  • Premier Group 2007 Best Overall Performance
  • Promotional Marketing SUPPLIER EXCELLENCE Awards
    • 2009 Silver Winner for Computer Accessories
    • 2008 Finalist for Office & Desk
    • 2008 Bronze Winner for Computer Accessories
    • 2007 Finalist for Office & Desk
    • 2007 Silver Winner for Computer Accessories
  • Promotional Marketing Top 50 Suppliers
  • Regional Associations
    • 2008 – NWPMA Supplier of the Year Finalist
    • 2008 – NWPMA Customer Service Representative of the Year Finalist
    • 2007 – SAAGNY Customer Service Representative of the Year
    • 2007 – TRASA Supplier of the Year
    • 2005 – PPAF Supplier of the Year